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Help and support
Personal support directly from the manufacturer — by phone, by e-mail, by remote session. And if a fixture is missing, we build it.
If you have problems with the installation or the implementation of your project and need help, we are at your side with advice and action. You can reach our personal support by phone and live chat as well as around the clock by email.
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If you cannot solve a problem yourself, we can also solve your interface installation problems online. A telephone and an Internet connection are required for online support. Arrange an online session with us.
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If you cannot find a fixture in our library, we will be happy to create a suitable fixture for your DMX device. For this we need a channel description of the DMX device. (Operating instructions / PDF)
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If the USB driver is needed — for example under Windows 7 or XP — it goes in before the interface is plugged in for the first time.
Detailed instructions for Windows USB driver installation.
To the guide
Detailed instructions for the macOS X USB driver installation.
To the guide
Detailed guide to the Linux USB driver installation.
To the guide
On Android no separate driver installation is required.
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Sorted by device and program. Click a question to unfold the answer.
No, Sunlight's software does not support the Open DMX protocol.
Do I need any other hardware to run the USB2DMX interface?
No, all you need is a PC/laptop and DMX-compatible devices to control.
Where can I get the latest updates?
Under the menu item Download.
Note! Run the installation file as administrator.
→ Right mouse button → Run as administrator
→ Extract
→ Next
→ I agree to the license agreement → Next
→ FinishThe USB driver is now installed and ready for use.
The USB2DMX interface can now be plugged in.
The file is available as Windows ALL IN ONE driver 2.12.
As of macOS 10.9, Apple locks the driver out at the factory level - i.e. the required driver is installed but can't be used.
The macOS Helper fixes this until Apple resolves the issue in a newer operating system version.
Note! The USB2DMX® interface is not yet plugged into the USB port.
Start the macOS Helper
→ Open With → Installer
Continue
Install
Enter your macOS user password . → Install Software
Info Please wait until the installation is complete. This may take 1-2 minutes.
The installation has completed successfully → Close
→ Apple → RestartImportant! Be sure to restart your computer for the changes to take effect.
The macOS USB driver is now unlocked.
The USB2DMX interface can now be connected to the USB port.
On Linux the driver for the built-in FTDI chip is already part of the system. So there is no driver file to download and nothing to install — only the access rights to the serial port are missing.
Plug in the DMX interface and check in the terminal whether the system has detected it and assigned it to a port such as ttyUSB0.
dmesg | tailThen run this command to give your user the access rights it needs for that serial port.
sudo usermod -a -G dialout $USERFinally log out completely and log back in so that the new permissions take effect.
Note! Restarting the terminal alone is not enough — group membership is only applied when you log in.
The USB2DMX interface is now ready for use.
A separate driver installation is not required, because our apps already have the necessary drivers fully built in.
Note! That is why there is no Android driver file on the download page — none is missing, there is none.
Connect the AIR2DMX interface to the power supply.
The power LED lights up orange / WIFI LED flashes blue.
Connect a WLAN end device (laptop / smartphone / tablet) to the AIR2DMX interface.
Activate Wi-Fi on your device.
Select the JMS_AIR2DMX_xxxxxx interface in the WLAN menu and click Connect.
Enter the AIR2DMX WLAN password of the interface.
The AIR2DMX password can be found on the housing of the AIR2DMX interface.
WIFI LED glows permanently blue.
Open one Web browser and give the address 2.0.0.1 .
The AIR2DMX setup page opens.
The WIFI LED is flashing green (the interface is trying to connect to the router)
After 2-6 seconds, the WIFI LED will light up solid green . (The interface has successfully registered)
The JMS AIR2DMX WLAN interface is now connected to your router.
Once switched on, the AIR2DMX interface now connects to the WLAN router automatically.
Note! Should the WIFI LED flash red rapidly after 30 seconds, the WLAN password or SSID was entered incorrectly.
In this case, check the entry and pay attention to upper and lower case as well as underscores / hyphens and spaces.
Avoid special characters.
Don't use a password manager or AutoFill - these functions can unintentionally set the wrong password.
As long as the WIFI LED is flashing red rapidly, you can reconnect to the AIR2DMX interface via your WLAN end device and make the necessary setup corrections.
Note! If the WIFI LED flashes red rapidly after 30 seconds, the WLAN password or SSID was entered incorrectly.
As long as the WIFI LED is flashing red rapidly, you can reconnect to the AIR2DMX interface via your WLAN end device and make the necessary setup corrections.
Note! Deactivate mobile data
In HotSpot Mode, mobile data (WIFI+) must be disabled on the smartphone / tablet.
The AIR2DMX interface cannot provide access to the internet.
Most mobile devices then try to connect to the internet via the cellular network or other WiFi routers.
This means that the AIR2DMX WLAN interface is temporarily or permanently unavailable.
You can use the FixtureCreator to create a fixture for your DMX device.
Start -> FreeStyer -> Fixture Creator
Note! For the correct channel description you need a datasheet of your DMX device.
You can also have us build the fixture — send us the channel description through the contact form.
Note! The USB driver must be installed beforehand.
See Windows USB driver installation
Select the JMS USB2DMX interface in Universe 1.
Setup --> FreeStyler Setup --> Interface setup --> Controller
No further settings are required.
In Universe 2, select Virtual Interface.
In the menu bar Setup -> FreeStyler Setup -> Add / Remove Fixtures
Note! The USB driver must be installed beforehand.
See Windows USB driver installation
Note! The JMS USB2DMX interface must be plugged in.
Start -> Programs -> DMXControl -> DMXControl
Start DMXControl
-> Configuration -> Output plugins
Select the JMS USB2DMX interface.No further settings are required.
The USB2DMX interface is now installed and ready for use.
Windows USB Driver Deinstaller 1.4
To uninstall USB2DMX PRO & OPTO Windows USB DMX drivers
We look forward to your message or feedback and are happy to answer your questions that couldn't be answered on the website or in the FAQ.