If necessary, we offer the option of remote maintenance, in which we can quickly address existing problems, collect all the information necessary for clarification and / or carry out the service and support you require in this way.
Before accepting a remote maintenance session, we recommend that you close all applications that could contain personal or confidential information and make a comprehensive data backup beforehand.
To save time, we also recommend that you start the support tool before you call.
We use the "TeamViewer" software for our remote maintenance. If you have not yet installed this on the affected system, you can download a corresponding version, which only needs to be started but not installed from here:
To establish a connection, please tell us your current Teamviewer ID and password by phone on request. The system requirements and instructions of the manufacturer apply to Teamviewer.